April 03rd, 2020
The dynamic situation of COVID-19 has now evolved into a full scale global pandemic. While Saint-Gobain Crystals remains fully committed to our customers, we also are adhering to all guidelines that government authorities have in place in each of our locations. With safety always as our guiding principle, we have removed all employees not directly involved with Manufacturing Operations out of our plants. This has enabled us to operate in a safe environment in our facilities, with social distancing and other additional hygiene procedures now in place, with the goal of keeping all of our employees secure and healthy. Additionally, for our team working remotely, they are equipped with the tools needed to remain connected to their internal and external partners and continue to support our shared success.
With the exception of our Bangalore, India plant, all of our manufacturing facilities remain open. We have enacted our local business continuity plans to support these operations and minimize the impact on our external partners. Our priority is working on those orders which are deemed critical by the respective local government, which typically have been products within the value chain of essential medical, energy, and infrastructure type applications. Our Supply Chain team is working tirelessly to determine where any disruptions may occur. Consistent and transparent communication between our team and our many component suppliers is taking place daily to understand the impact that the virus containment procedures and government mandates are having on your shipments. Where disruptions do occur, you will be informed promptly. As for our India plant, it will be back online in a limited capacity beginning on Monday, April 6th; again with the objective of serving essential and critical orders.
During this unprecedented time, we want to continue asking you to also communicate with us. The more we know about your current needs and future outlook, the better we can organize and prioritize our production and planning. Also know that our commercial team stands at the ready for your questions and needs, so please continue to contact those that you normally would via phone and/or email.
We appreciate your business with Saint-Gobain Crystals, and are grateful for the confidence that you place in us to be an excellent partner.
Peter A. Brewer
Global Sales Director